This website and its applications are operated by the company "mexpert" By using this site or these applications and/or purchasing our products, you agree to the terms and conditions outlined in the "General Conditions of Sale and Use" ("Terms").
These Terms apply to all site users as well as partners, including those browsing, selling, purchasing, or contributing content. Please read these Terms of Sale and Use carefully before accessing or using our website and services. By accessing or using any part of the site, you are legally bound by these Terms. If you do not agree to these terms and conditions, you must refrain from accessing the website or using its services. If these Terms of Sale and Use are considered an offer, acceptance is expressly limited to these Terms.
Any future features or tools added to this store will also be subject to these General Terms and Conditions of Sale and Use. The most up-to-date version of these Terms can be found on this page, and we reserve the right to update, modify, or replace any part of them by posting updates or changes on our website. It is your responsibility to periodically review this page for any updates. By continuing to use or access the website after such changes are posted, you accept and agree to the modified Terms.
Sales & Services Policies
1. Majordome Service
Service Description: Mexpert provides a reporting service utilizing a generative pre-trained transformer tool, incorporating knowledge and databases tailored to vehicle history reporting. It is important to note that Mexpert does not guarantee the accuracy of data provided by the Majordome Reporting Service and holds no obligation or duty concerning its use, even if clients employ the data as a tool for negotiation.
Affiliations and Advocacy: Mexpert is affiliated with various vehicle history reporting companies. However, Mexpert does not endorse or advocate for any specific reporting companies, vehicle brands, or models.
Data Ownership and Usage: Mexpert does not claim ownership rights over the data contained in the reports and does not retain any contents, data, or images from the reports provided. The information obtained is exclusively used for delivering reporting services and is not employed for any other commercial purposes.
Client Consent: By uploading report files or documents, clients acknowledge and consent that Mexpert is granted temporary authority to utilize these documents strictly for the purpose of providing the reporting services outlined above.
2. AI Assistant Tool
Mexpert operates an AI assistant service providing information on various topics, including Mexpert services, process flows, and automotive knowledge, among others. While all data from the AI assistant tool is sourced from Mexpert’s knowledge bases and proprietary intelligence, any recommendations or suggestions are subject to change. It’s important to note that the answers provided by the AI tool are not representative of Mexpert as a company. Therefore, while the information provided by the AI tool may assist in your following decisions, Mexpert holds no responsibility for actions taken by clients. IN addition, every user of this AI tool acknowledges and agrees that Mexpert bears no obligations or legal liabilities regarding any decisions made by the client. By using this AI assistant, clients waive any rights to pursue legal action against Mexpert for the data or information provided.
3. Legal Bindings of Majordome Reporting Service
Mexpert Majordome service aims to provide comprehensive insights and understanding of automotive for used car buyers in North America. In addition to our AI Assistant tool, Mexpert offers AI-assisted consulting and reporting services, utilizing provided car information such as VIN and sample reports to enhance service quality. It’s important to note that while we strive for accuracy, all data provided by Majordome service is subject to the condition of the reports and may not be 100% accurate or up to date. Therefore, Mexpert does not assume any legal obligations or liabilities for the information provided. Users should be aware that the actual status of a vehicle may differ from the data provided by Mexpert.”
4. Legal Bindings of Inspection Service
We understand the importance of providing a detailed explanation regarding the limitations of our pre-purchase inspection service. Due to the restricted circumstances and environments in which these inspections take place, it is important to note that we cannot offer an absolute guarantee of 100% accuracy regarding the status of the car. While our highly trained inspectors strive to assess the vehicle comprehensively, certain factors beyond our control may influence the outcome of the inspection.
Furthermore, it is essential to emphasize that our inspection services do not involve dismantling or disassembling vehicle parts on-site. Consequently, our partner mechanics are unable to access the internal components and systems of the vehicle during the inspection process. This limitation restricts our ability to provide a complete evaluation of the internal condition of the car.
Additionally, it’s important to consider that the overall status of a vehicle can be influenced by various factors, such as the driving skills and maintenance practices of previous owners. Each driver’s habits and maintenance routines may differ, leading to variations in the condition and performance of the vehicle over time. These factors are outside the scope of our inspection and can impact the overall reliability and performance of the car.
Therefore, we must emphasize that any accidents or issues that may occur subsequent to the pre-purchase inspection cannot be solely attributed to the imperfections or limitations of our service. While we strive to provide the most accurate assessment possible, unforeseen circumstances or pre-existing issues may arise that were not detectable during the inspection. Consequently, Mexpert cannot be held legally bound or assume responsibility for compensations related to any accidents or issues that may occur after the inspection process is completed.
We encourage all customers to consider these limitations and exercise their own judgment when making a purchasing decision based on the results of our pre-purchase inspection. It is crucial to take into account other factors such as personal preferences, budget, and individual risk tolerance when finalizing a decision to purchase a used car.
5. Refund Policy after Inspection
If you believe there are any inaccuracies in the inspection report, it is important to bring them to our attention. You can do this by submitting your concerns to us via email (please contact our business email) within seven (7) days. In your submission, please provide pictures and specific details that address the issue(s) you have identified. We will carefully review your submission for consideration of a refund, taking into account the nature of the concern and the information provided. It is crucial to note that all submissions must be received by Mexpert within seven (7) days of the report being delivered to you. This timeframe allows us to thoroughly assess and address any potential discrepancies in a timely manner.